Menu Home

Business Experimentation

Imagine for a moment that you want to implement a new sales initiative that you think will transform your business. The problem is, you’re not too sure if it’d work. You decide, prudently, that maybe a pilot test would be good: let’s roll out the initiative to just a small […]

Developing a Culture

Seth Godin wrote a wonderful post on how we sometimes need an external push (through laws, policies, cultural guardrails) to do what’s best for us. It can be basically summed up by the following statements (from the post): We know that wearing a bicycle helmet can save us from years […]

Ship Already

I’ve written about shipping before: the act of delivering a product; an article; a report; a piece of art. You can have the best ideas in the world, but if you don’t ship, they’re worth as much a ton of gold at the bottom of a rubbish heap. “We don’t know […]

Expensive Software and Consultants

They took our data, ran it through their software, and they got the answers that eluded us for so long. I was told they were a big consulting company, which meant they probably had great, restrictively expensive software that could do the job. That’s why. But I don’t buy that […]

Business Implications of Analysis

“And,” she said, “we found that the more rooms a hotel has, the higher the positive rating.” I was at NUS (National University of Singapore) in my Master’s class — listening to my peers present their analysis on the relationship between hotel class (e.g. budget, mid-scale and luxury) and the […]

On Hiring for the Long Term

This was something I read in a book called The Art of Scalability, something I believe I’d always intuitively known but never had spelt out explicitly: that having additional hands (or brains) does not necessarily equate to a proportional increase of output – it is often less, especially at the […]

Freely Sharing Information

I’m three quarters of my way through a book called Team of Teams by General Stanley McChrystal, a book on leadership, organisational structure, and a way of thinking that’s so insightful I can’t wait to finish reading just so I can start from the beginning again. Other than the Nassim […]