Archive for March, 2008
31 Mar, 2008
Compound Interest
A dollar earns a dollar,
Which, in turn, earns another;
Like the love I have for you,
Growing with perpetuity — forever.
27 Mar, 2008
Seven Days
“It took seven days to reach you, did it not?” she said, referring to the document she had sent him the last time.
“No, it took nine days. The average is about there anyways,” he replied.
“I remember it took seven.”
“No, it took nine,” he said again, this time with a hint of irritation.
She looked at him and half squinted her eyes, and said, “I’m sure it took seven. Anyway, we’ll do the same thing again. I’ll send it over to you the same way.” And with that, she walked away.
He felt a little peeved that they couldn’t quite agree on the time it took. He was certain that it took nine days for the document to reach him from the time it was sent.
He hated to be wrong; and the way it stood, he was wrong as far as she was concerned.
He went online, and after about 15 minutes of searching through his e-mail archives, managed to find evidence that it did, indeed, take nine days for the document to reach him. He printed out the e-mail, and armed with it, went looking for her.
Upon finding her, he wasted no time in telling her so.
“There, you see? It took nine days!” he said, pointing to the printed e-mail.
“Okay,” she replied, looking at him and smiling.
He looked at her quizzically. “Okay?”
“Yeah,” she said, “Okay.”
25 Mar, 2008
The 80/20 Principle
The 80/20 principle says that 80% of our profits come from 20% of our customers.
In customer-relationship management or CRM, that leads us to believe that we should therefore concentrate our resources on those 20%.
But what happens in the long run if you dedicate more and more resources to the top 20%?
- You get fewer customers overall, as budgets for recruitment of new customers decrease
- You become extremely dependent on those top 20% — which is all and well if that’s your strategy, but a highly risky one
- You get fewer new customers who are likely to be part of that 20%
- Some in the 80%, whom if you had continued allocating adequate resources to (i.e. maintaining a level of service/support before shifting the focus to the 20%) might have become some of your biggest customers, thus you lose opportunities
This is not an extensive list of what may happen after the focus shifts from the overall good service/support of the company to a more hierarchal method of resource-allocation, but it provides some insights into what might happen.
18 Mar, 2008
House
Here’s sharing a few random pictures taken in the house over the past couple of weeks. (I was itching to play around with photoshop!)
